Policy BOOKING APPOINTMENTS Please call 24 hours in advance to schedule an appointment. We do welcome walk-ins. HOURS OF OPERATION Mon - Thur 9:00am - 9:00pm Fri - 4:00pm - 10:00pm Sat - 9:00am - 9:00pm Sun - Closed RAMADAN HOUR OF OPERATION Mon - Thur 11:00am - 11:00pm Fri - 4:00pm - 11:00pm Sat - 11:00am - 11:00pm Sun - 2:00pm - 9:00pm PAYMENT Cash; Credit Cards accepted - Visa, Master Card, Maestro, JCB, Dinners Club, N switch, Network CANCELLATIONS A cancellation fee of 20 dirham will apply if less than 24 hours notice is given for cancellations or drastic appointment changes. LATE ARRIVALS Please be advised that Elyazia Beauty Center can not guarantee service to clients who are more than 15 minutes late for their scheduled appointment. This will permit us to keep our commitments to clients who arrive on time. DEPOSIT POLICY To secure a specialty service (more than 3 hours of service), such as Hair Extensions or weaves or Chemical Straightening etc, a 50% deposit is required to secure the appointment. RE-WORK/COMPLAINT POLICY At Elyazia Beauty Center, we will always perform a thorough consultation prior to the service. However, if the final result on the day of the appointment does not present as you discussed, Elyazia Beauty Center will rectify the problem at no extra charge on that day. If you're not happy with the final result by choice on the day of the service, Elyazia Beauty Center will change and re-work at usual pricing rates. Elyazia Beauty Center allows five days maximum for you to return with undesired results. Elyazia Beauty Center will not take any responsibility for returned complaints any later than five days from your appointment date. If you would like to make a formal written complaint, you are more than welcome to fill out a complaint form at the salon. We will respond to you within five business days. Please Note: We cannot guarantee our work if you are not using the home hair care that is recommended by Elyazia Beauty Center, and we do not offer refunds of any kind. PRODUCT EXCHANGE POLICY After purchasing a product from Elyazia Beauty Center, if after applications you are not satisfied with the products, you may exchange them for another product of the same value within one week from your purchase date. Please note, we do not offer refunds of any kind. GRATUITY Gratuity is not included in the price of services unless specified. If you are satisfied with your service, a 15% to 20% tip is customary.
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